Still not received any policy document?

I am Best. I have taken ICICI Lombard health policy in Feb' 2009. Policy Cover started in 20th Feb' 2009. But I have not received any policy document. After calling Customer Care so many times, they have sent policy on my mail id but not a hard copy of it. later on they have sent the hard copy by courier. But still I have not received it. Whenever I contact to ICICI Lombard Customer care, I got the reply that they don't have the courier contact no.

1. What should I do know?
2. Will the claim would be processed on email copy?

If possible always write a letter or email over verbal complain. Because you have something later on to fall back. And always take complain no from the customer care officer.
If policy holder name, policy no, sum insured etc. details are mentioned in the email than its good. But better double check with insurance company that above policy exists.

In India Pvt. companies also work like Sarkari companies. So go and visit there branch and ask them to give you printout of your policy document.