Case Study 42 - Cholamandalam MS told to pay Rs 5 lakh as damages and settle claim

City district consumer forum ordered to Cholamandalam MS to pay Rs five lakh as damages to its client for refusing to settle his claim worth Rs 3.10 lakh for his stolen car and subjecting him to metal agony.
Prasad, in his complaint, said his car, which was stolen in June 2008, was insured with the firm for the period between July 2007 and July 2008. The car was stolen on June 2, 2008, from Saket after which he lodged a First Information Report with the police and immediately informed the bank which had finance its purchase.
Prasad then informed the insurance firm about the incident on June 13, 2008, as the particulars of the company were not easily traceable as the original documents were in the stolen car.