My claim repudiated - How to appeal to insurance ombudsman?

[Rahul]

1. What is Insurance Ombudsmen?
2. What is their role?
3. What cases we can take to Insurance Ombudsmen?

1 & 2- The institution of Insurance Ombudsman was created by a Government of India Notification dated 11th November, 1998 with the purpose of quick disposal of the grievances of the insured customers and to mitigate their problems involved in redressal of those grievances.

3- Cases can be lodged to Insurance Ombudsmen -

• Any partial or total repudiation of claims by an insurer.
• Any dispute in regard to premium paid or payable in terms of the policy.
• Any dispute on the legal construction of the policies in so far as such disputes relate to claims.
• Delay in settlement of claims.
• Non-issue of any insurance document to customers after receipt of premium.