As per complainant Suresh Kumar the insurance company did not entertain his claim even though he had valid papers. He was forced to lodge a case in consumer forum which gave verdict in his favour.

Suresh Kumar had a scooter insured by Iffco-Tokio yet he was denied the claim on the ground of submitting licence in the name of a different person. Suresh contested this argument by providing fresh papers from the transport department which the insurance company refused to accept.

Tired of making umpteen visits to the Iffco-Tokio office he at last approached the consumer Forum in Chandigarh. The Forum verified all his papers and found them valid and genuine. It directed Iffco-Tokio to pay Rs 18,500 to the complainant, Suresh Kumar, a resident of Panchkula