Car Insurance claim with Tata-AIG General Insurance

[R.K.SHARMA]

My accidental car was picked up from my residence by the guys of the workshop/garage [Authorized Dealer of Hyundai- FAIRDEAL RANCHI] on getting information from the surveyor. But,only signature on receiving of the vehicle was obtained.

No consent was obtained to go for repairing-copy of work order alongwith details of parts to be repaired/replaced was not shown and even now unable to provide. When I talked to the surveyor regarding this. He told that verbal order was given.

As I understands, there should have been written work order specifying details of work to be done from the insurer's side.

Q. Am I right?

Please express your view in this regard.

With regards,
R.K.SHARMA.

[PolicyWala]

Standard Procedure in cashless Motor Claims
1- Garage will get the estimate for the repairs of your vehicle and give spot approval after assessment.
2- Payments that need to borne by Insurer at their preferred garage will be made directly to the garage on completion of the repairs.
3- The balance amount will have to be paid by the insured as per the terms and conditions of the policy, which will be informed by the Garage.