Can the insurance policy of a second hand car be transferred in my name?
Yes. If you have purchased a used car, you can transfer the insurance policy to your name by informing the insurance company within 14 days from the date of purchase of the vehicle.

What if at the time of accident my car is being driven by some one else?
Liability follows the vehicle. So, the insurance on the car will apply even in the case it is being driven by some other person with your permission. Usually, the liability insurance of the person driving the car will have to pay in the case the amount of the loss exhausts your policy's limits.

Does the policy apply if I rent my car for a holiday?
Many insurers extend the liability to a non-owned vehicle when rented for personal use. Some companies have some restrictions on this use. Even some car rental companies have some restrictions. It is better to contact the insurance company to know about the restrictions and conditions applied by the company.

What are the costs that you have to bear, in case of a claim?
The costs that you have to bear include salvage value, cost of depreciation and compulsory deductibles.

What are the exclusions under car insurance policy?
The exclusions include wear and tear, depreciation, deliberate accidental loss, intoxicated driving, consequential loss, mechanical break down and some contractual liability.


What should be done in case of an insurance claim procedure?
The documents needed in the case of claim include proof of insurance policy, original and a copy of registration book, original and a copy of motor driving licence of the person driving the vehicle at the accident time, FIR in case of accident involving third party injury or damage, claim form along with the original estimate of repairs obtained from the workshop. After you submit the documents the insurance company appoints a surveyor, who inspects the damaged car and verifies the authenticity of the estimate of repairs. The car can be repaired only after the insurance surveyor has inspected it. You have to submit the final bill for damaged parts that have been replaced and the stamped receipt for payment made to the workshop. After the car has been repaired you have to make the payment as per the final estimate and submit the final estimate and stamped receipt to the insurance company for settlement of the claim. The surveyor surveys the car again and only then you can take delivery of your car.

If your car has been stolen, you need to report the case to the nearest police station as well as your insurance company. You also need to register the case to the authority where your car was first registered. You need to obtain a duplicate RC Book from the RTO office in the case of theft. In the case of theft the procedure for the insurance claim takes longer as the RTO and the police need a certain time period to try to recover the stolen car.