In case of refusal of third party cover of motor vehicle by the insurer, a complaint can be lodged online with Grievance Cell of IRDA on the website www.irdaindia.org. Complaint can also be lodged with the concerned Insurance Ombudsman who do not charge any fees for the same. Grievances pertaining to policy and claims can also be reported to the grievance cell of insurers on their web sites. Insurance companies are also liable to pay interest at the rate of 2% above the bank rate, in cases of delay in the payment of claims as per the Insurance Regulatory and Development
Authority (Protection of Policyholders’ Interests) Regulations 2002.