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Thread: Still not received any policy document?

  1. #1
    PolicyWala NewBie
    Join Date
    Jul 2009
    Location
    India
    Posts
    17

    Default Still not received any policy document?

    I am Best. I have taken ICICI Lombard health policy in Feb' 2009. Policy Cover started in 20th Feb' 2009. But I have not received any policy document. After calling Customer Care so many times, they have sent policy on my mail id but not a hard copy of it. later on they have sent the hard copy by courier. But still I have not received it. Whenever I contact to ICICI Lombard Customer care, I got the reply that they don't have the courier contact no.

    1. What should I do know?
    2. Will the claim would be processed on email copy?




  2. #2
    PW Fan LastWarrior's Avatar
    Join Date
    Jun 2009
    Location
    India
    Posts
    76

    Default

    If possible always write a letter or email over verbal complain. Because you have something later on to fall back. And always take complain no from the customer care officer.
    If policy holder name, policy no, sum insured etc. details are mentioned in the email than its good. But better double check with insurance company that above policy exists.

  3. #3
    PolicyWala Fan rohit's Avatar
    Join Date
    Feb 2009
    Location
    Bhopal
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    86

    Default

    In India Pvt. companies also work like Sarkari companies. So go and visit there branch and ask them to give you printout of your policy document.


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