I was travelling from Delhi to London on 30th January'2009. When I had reached London(UK). Have checked that one of my checked-in baggage was not arrived. After 25 hours, I have received my bag.

As I have taken Baggage Insurance with my travel insurance, I am entitled to claim for delayed baggage. When I reported this issue to the Customer Services of National Insurance Co., in Delhi. I did forward all the necessary docs to them except proof of emergency purchases (I have lost those invoices in between). The insurance company asked me to provide with proof of emergency purchases. I sent my reply that I have lost the invoices and
unable to provide the same to them. Even now, After 2 months, I did not receive any response from National Insurance.

I have some queries on the same -
1- Am I entitled to get any compensation?
2- For the compensation to whom I should approach?
3- Can I approach Consumer Court for their assistance?


Thank you,
Nikhil

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